Política de reembolso

How refunds work in our payroll deduction model

Because Gold Coast Sale uses payroll deduction rather than upfront payment, our ability to cancel or refund an order depends on where you are in the process. Here’s how it works at each stage.

During the event — you may cancel for any reason

While your sale event is still active and before payroll authorizations have been submitted to your employer, you may cancel any order for any reason. Email support@goldcoastsale.com with your order number and we’ll cancel the order. Nothing has been billed at this stage, so there’s no charge to reverse.

After payroll deductions have begun — we’ll do what we can

Once your event has closed and we’ve submitted your payroll authorization to your employer, cancellations become more involved. Depending on how many deductions have already been processed and what your employer’s payroll cycle allows, we may be able to adjust your remaining deductions and shorten the schedule. Email us with your order number and a description of your situation, and we’ll do what we can.

After all payroll deductions are complete — refunds are not possible

Once your final deduction has been processed, refunds are no longer possible. The commission portion of your purchase has already been disbursed to your organization to fund their community programs, and we are not able to recall those funds without taking money back from your organization’s community work.

Damaged or defective items

If you receive an item that arrives damaged, defective, or materially different from what you ordered, please contact us within 14 days of delivery. We’ll work with you to replace the item, ship a missing part, or — if a replacement isn’t possible — credit your account or adjust your remaining payroll deductions accordingly. This applies at any stage in the process.

Include your order number and photos of the issue. Reach us at support@goldcoastsale.com or 678-744-2111.

Manufacturer warranties

For items covered by a manufacturer warranty (electronics, appliances, watches, and similar), warranty claims should be made directly to the manufacturer using the documentation included with your order. We’re happy to provide proof of purchase if your warranty claim requires it.

Exceptions

We may consider exceptions to this policy on a case-by-case basis when circumstances warrant. Email support@goldcoastsale.com with your order number and a description of your situation. Any exception is at our sole discretion and should not be assumed.